[ 01_EXECUTIVE_SUMMARY ]

[cite_start]Accomplished executive leader with a proven track record in driving strategic initiatives that ensure the security, integrity, efficiency, and success of enterprise systems, facilities, and operations[cite: 4]. [cite_start]Expertise spans business, cybersecurity, IT, project management, vendor management, risk management, physical security, and facilities management[cite: 5]. [cite_start]Demonstrated ability to collaborate with cross-functional teams and executive leadership, consistently exceeding stakeholder expectations through strong relationships and innovative solutions to complex challenges[cite: 6]. [cite_start]By fostering a culture of continuous improvement and collaboration, I have successfully navigated diverse business, technical, security, and operational landscapes, ultimately contributing to organizational success[cite: 7].

[ 02_PROFESSIONAL_SKILL_SET_SUMMARY ]

[ 03_COMPREHENSIVE_EXPERIENCE_LOG ]

IT MANAGER | Security Services Northwest | [cite_start]Feb 2025 - Present [cite: 344]

[cite_start]
• Recruited to assess, modernize, and mature the organization's technology and security posture[cite: 344].
[cite_start]
• Conducted a comprehensive evaluation of all IT infrastructure and business systems, developed a strategic roadmap, and presented it to the President to address critical risks and drive innovation[cite: 345].
[cite_start]
• Revitalized a stalled mobile surveillance program by engineering a fully functional solution for a non-operational unit, integrating VMS, AI analytics, advanced cameras, and seismic sensors to establish a new revenue stream[cite: 346].
[cite_start]
• Leading the expansion of the mobile surveillance fleet, directing the build-out of new units and spearheading the integration of next-generation technologies, including LiDAR[cite: 347].
[cite_start]
• Resolved chronic network instability by auditing the corporate Ubiquiti network, remediating critical physical infrastructure faults, and implementing configuration enhancements[cite: 348].
[cite_start]
• Began elevating the organization's cybersecurity maturity by translating risk assessment findings into a formal security strategy, including drafting a new AUP and launching a security awareness training program[cite: 349].

FRANCHISE OWNER & CEO | Bies LLC (dba Oxi Fresh Carpet Cleaning) | [cite_start]2017 - Present [cite: 350]

[cite_start]
• Lead and manage franchise operations, overseeing business growth and customer satisfaction[cite: 350].
[cite_start]
• Implement innovative cleaning technology and marketing strategies to drive success[cite: 351]. [cite_start]Collaborate with a dedicated team to ensure exceptional service delivery[cite: 351].

OWNER & PRIVATE PROCESS SERVER | Olympic Service Pros | [cite_start]2011 - Present [cite: 352]

CIO / CSO / SENIOR VP | First Fed Bank | [cite_start]2014 - 2024 [cite: 352, 353]

[cite_start]
• Orchestrated IT strategy, ensuring seamless technology deployment and management[cite: 353]. [cite_start]Owned divisional budgeting, aligning financial resources with organizational strategic goals[cite: 354].
[cite_start]
• Responsible for oversight of bank wide Vendor Management Program and evaluating vendors and solutions, negotiating contracts, and managing key technology and security relationships[cite: 355].
[cite_start]
• Achieved 98% virtualization of server/desktop infrastructure, resulting in 75% reduction in primary data center costs[cite: 356]. [cite_start]Transformed disaster recovery infrastructure to an IaaS subscription model, eliminating hardware capital expenses[cite: 357].
[cite_start]
• Enabled 95% staff remote working capabilities, leading to record revenues during the Covid-19 pandemic[cite: 358].
[cite_start]
• Led strategy development, implementation, and management of enterprise cybersecurity and privacy programs[cite: 359]. [cite_start]Ensured ongoing compliance with NIST Cybersecurity Framework, Graham-Leach-Bliley Act (GLBA), Sarbanes-Oxley (SOX), and FFIEC IT Handbook[cite: 360].
[cite_start]
• Responsible for facilitating and collaborating with IT and Cybersecurity auditors and FDIC/DFI examiners[cite: 361]. [cite_start]Led Incident Response Team and responsible for development, continuous improvement, and testing of Incident Response Plan, Crisis Management Plan, Business Continuity Program, and Disaster Recover Plan[cite: 362].
[cite_start]
• Responsible for bank wide physical security and safety programs, ensuring compliance with Bank Protection Act, ADA and OSHA guidance[cite: 363]. [cite_start]Responsible for bank’s physical infrastructure, including facilities maintenance planning and execution[cite: 364].
[cite_start]
• Planned, designed, and managed new and existing branch and business center construction and remodels[cite: 365]. [cite_start]Led market expansion and branch transformation projects, ensuring modern customer experience, integrating technologies such as Interactive Teller Machines, Teller Cash Recyclers, and branch digital marketing initiatives[cite: 366].
[cite_start]
• Performed real estate management functions, including negotiations, purchases, leases, and broker relationships[cite: 367].
[cite_start]
• Integrated emerging tools and best practices to effectively manage risk while optimizing efficiency[cite: 368]. [cite_start]Defined and monitored KPIs/KRIs to refine strategy and tactics continually[cite: 369]. [cite_start]Responsible for development and oversight of organizational Change Management Program[cite: 369].

VP OF INFORMATION TECHNOLOGY | First Fed Bank | [cite_start]2011 - 2014 [cite: 370]

[cite_start]
• Led a high-performing team to successfully achieve project goals and deliver results on time[cite: 370]. [cite_start]Managed the installation and maintenance of IT infrastructure to support company operations[cite: 371].
[cite_start]
• Coordinated multiple projects simultaneously, ensuring efficient use of resources and meeting deadlines[cite: 372]. [cite_start]Developed strategic plans to align departmental goals with overall business objectives[cite: 373].
[cite_start]
• Managed vendor relationships to ensure quality products and services for the organization[cite: 374]. [cite_start]Implemented network security measures to protect sensitive data and prevent unauthorized access[cite: 375].

VP OF OPERATIONS AND TECHNOLOGY | JB Heating and Sheetmetal | [cite_start]2009 - 2011 [cite: 376]

[cite_start]
• Led cross-functional teams of technicians, HVAC installers, estimators, and sales associates to foster sustainable growth[cite: 376]. [cite_start]Cultivated strong customer relationships to secure repeat business and managed logistics and purchasing operations[cite: 377].
[cite_start]
• Developed and presented proposals and estimates to customers, ensuring accuracy by analyzing architectural and engineering construction drawings and conducting HVAC load calculations[cite: 378].
[cite_start]
• Initiated a continuous improvement program to enhance operational efficiency[cite: 379]. [cite_start]Implemented Just in Time jobsite deliveries, reducing inventory expenses by 90%[cite: 380].
[cite_start]
• Attained top 3 organic search results on Google through effective online marketing and website development[cite: 381]. [cite_start]Drove a 20% revenue increase by establishing a sub-company that offered residential energy efficiency testing services for local competitors[cite: 382].

OWNER / LICENSED PRIVATE INVESTIGATOR & PROCESS SERVER | Arizona Service Pros / Kootenai Investigations | [cite_start]2007 - 2011 [cite: 68, 69, 383, 384]

[cite_start]
• Provide support to Supreme, Superior, and Justice Courts of Arizona in the Service of Process of Summons and Complaints, Subpoeanas, etc.[cite: 384]. [cite_start]Locate persons (Skip-Trace) in the service of process[cite: 384].
[cite_start]
• Provide investigative services for private and public entities as required[cite: 385]. [cite_start]Served on board of Jason Brown PLLC Investigations as technology advisor and licensed Private Investigator[cite: 386].

DIRECTOR OF INFORMATION TECHNOLOGY | Auto Safety House, LLC | [cite_start]2008 - 2009 [cite: 386, 387]

[cite_start]
• Install, configure and maintain all technology hardware, software and, data/voice communications equipment[cite: 387]. [cite_start]Administer network infrastructure across 4 remote sites[cite: 388].
[cite_start]
• Administer all business applications and servers including relational databases, remote access terminal server, web servers, fax server, email servers, and Blackberry Enterprise Server[cite: 388].
[cite_start]
• Install and configure desktop applications and office productivity suites, antivirus software, email clients, point of sale clients and terminal services clients[cite: 389].
[cite_start]
• Customize and maintain a variety of reports[cite: 390]. [cite_start]Manage, evaluate and procure technology resources[cite: 390]. [cite_start]Research, develop and implement new technology initiatives[cite: 390].
[cite_start]
• Assist in developing and documenting IT policies, procedures, and budget[cite: 391]. [cite_start]Maintain data backups on servers[cite: 391].
[cite_start]
• Maintain company website and employee Intranet[cite: 392]. [cite_start]Provide help desk support including technical training for users[cite: 392]. [cite_start]Develop and maintain disaster recovery plan and data backups[cite: 393].

IT MANAGER, CAD/CAM R&D ENGINEER, VB/SQL DEVELOPER | Craftsmen in Wood Mfg. | [cite_start]2004 - 2008 [cite: 393, 394]

[cite_start]
• Responsible for IT staff management and development[cite: 394]. [cite_start]Develop IT departmental budget[cite: 394].
[cite_start]
• Install, configure and maintain all technology hardware, software, and data/voice communications equipment[cite: 395]. [cite_start]Research, develop and implement new technology initiatives[cite: 395].
[cite_start]
• Assist in developing and documenting IT policies and procedures[cite: 396]. [cite_start]Maintain company website and employee Intranet[cite: 396].
[cite_start]
• Provide help desk support including technical training for users[cite: 397]. [cite_start]Lead and perform business application development[cite: 397]. [cite_start]Develop and maintain disaster recovery plan and data backups[cite: 398].
[cite_start]
• Developed and maintained VB/SQL application that would import door sales information and measurements and automatically develop all CAD drawings and CAM machine language output for 5-Axis Computer Numerical Control Router for door construction[cite: 398].
[cite_start]
• Automated custom carving rough outs using CNC router, saving up to weeks of manhours per order[cite: 399].

PRESIDENT & GENERAL MANAGER | Gardner-Bies, Inc., dba Denali Pizza | [cite_start]2003 - 2006 [cite: 399, 400]

[cite_start]
• Developed pizza restaurant from initial conception into profitable business[cite: 400].
[cite_start]
• Personally responsible for all aspects of operation including: planning, design, build-out, equipment planning and acquisition, supplier selection and negotiations, inventory, marketing, staffing, research and development, pricing, portion control, quality assurance, and daily operations[cite: 401].
[cite_start]
• Brokered sale of business including: comparative market analysis, marketing, negotiations, state filings, etc.[cite: 402].

IT & CAD MANAGER, VB/SQL/MS ACCESS DEVELOPER, CDL DRIVER | Paramount Designs, Inc. | [cite_start]2000 - 2004 [cite: 402, 403]

[cite_start]
• Responsible for directing and participating in all technology related functions including: IT staffing, IT budgeting, business application development, network administration, system administration, server administration, and CAD department management[cite: 403].
[cite_start]
• Developed disaster recovery and backup plans[cite: 404].

SYSTEM ADMINISTRATION SUPERVISOR | L-3 Communications / Raytheon Systems | [cite_start]1998 - 2000 [cite: 404]

[cite_start]
• Responsible for leading and administrating Windows/Solaris environment for F-15 Training Systems Support Center[cite: 405].
[cite_start]
• Supported engineering and administration departments as directed by Support Engineering Manager[cite: 406].
[cite_start]
• Maintained F-15 flight simulator visual and radar databases in addition to IT related activities[cite: 407].

LICENSED REAL ESTATE AGENT | Coldwell Banker Fortune Properties | [cite_start]1997 - 1998 [cite: 407, 408]

[cite_start]
• Real Estate professional specializing in residential resale homes, new homes, and raw properties[cite: 408].
[cite_start]
• Prospected new clients, marketed properties, developed comparative market analysis', and negotiated and brokered sales[cite: 409]. [cite_start]Worked real estate part-time to supplement income[cite: 410].

WEEKEND OPERATING ENGINEER | KAKM Public Television (PBS Affiliate) | [cite_start]1997 - 1998 [cite: 410]

[cite_start]
• Weekend engineer responsible for switching on-air TV programming, recording programs via satellite, operating and monitoring transmitters and associated equipment[cite: 411].
[cite_start]
• Maintain official transmitter and program logs[cite: 412]. [cite_start]Air programs and maintain proper on-air operating parameters[cite: 412].
[cite_start]
• Perform basic insert/assemble editing and dubbing of videotapes[cite: 413]. [cite_start]Communicate with Programming and Operations[cite: 413].

FIELD SERVICE ENGINEER/SIMULATOR TECHNICIAN | Raytheon Systems / Hughes Aircraft | [cite_start]1996 - 1998 [cite: 413, 414]

[cite_start]
• Responsible for the operation and maintenance of the F-15C Operational Flight Trainer, F-15E Weapon Systems Trainer, and several F-15 C and E model maintenance trainers[cite: 414].
[cite_start]
• Duties include functional operation of flight simulator in the training of flight crews [cite: 415][cite_start]; all aspects of maintenance of the simulators including electrical, electronic, pneumatic, and hydraulic troubleshooting and repair [cite: 416][cite_start]; as well as some software programming and modification in the Irix and Solaris OS platforms[cite: 417].

OWNER / LEAD DEVELOPER | Alaska Web Designs and Services | [cite_start]1996 - 1998 [cite: 129, 130]

AVIONICS TECHNICIAN / AIRCRAFT ELECTRICIAN | Reeve Aleutian Airways | [cite_start]1995 - 1996 [cite: 417, 418]

[cite_start]
• Responsible for electronic and electrical maintenance of several types of commercial passenger and cargo aircraft including the Lockheed L-188 Electra, and Boeing 727, 737, and 747[cite: 418].
[cite_start]
• Duties include diagnostic troubleshooting and repair of electrical and electronic systems, from engine generators to flight instruments[cite: 418]. [cite_start]Responsible for both overall system repair and bench level repair[cite: 419].

LABORER / EQUIPMENT OPERATOR / TRUCK DRIVER | Civil Engineering Dept., Ft. Richardson | [cite_start]1995 [cite: 419]

[cite_start]
• Operated various light and heavy equipment and drove end-dump trucks in support of construction and landscaping projects as directed by the Civil Engineering Department[cite: 420].
[cite_start]
• Equipment operated includes: tractors, Bobcats, scrapers, backhoes, front loaders, excavators, bulldozers, and end-dump trucks[cite: 421].

IN-FLIGHT AVIONICS TECHNICIAN | U.S. Navy (Patrol Squadron 47) | [cite_start]1990 - 1995 [cite: 421, 422]

[cite_start]
• Performed duties both as an In-Flight Avionics Technician and Ground Support Avionics Technician on the Lockheed P-3C Orion aircraft[cite: 422].
[cite_start]
• As an In-Flight Avionics Technician, solely responsible for the in-flight maintenance of electronic and electrical equipment during operational missions[cite: 423].
[cite_start]
• Other duties include: photographer, aft observer, and in-flight ordnanceman[cite: 424].
[cite_start]
• As Ground Support Technician, functioned in team setting as part of avionics shop in the troubleshooting and repair of all electronic systems aboard the P-3C aircraft[cite: 424].

[ 04_EDUCATION_AND_CERTIFICATIONS ]

[cite_start]
• Aviation Electronics Technician Rating (3rd Class)[cite: 189].
[cite_start]
• Naval Aircrewman Designation[cite: 190].
[cite_start]
• In-Flight Avionics Technician Designation[cite: 191].
[cite_start]
• Medals: National Defense Service Medal, Southwest Asia Campaign Badge, Navy Good Conduct Medal, Sea Service Deployment Ribbon (2 Awards), Battle Efficiency Ribbon[cite: 191, 192, 193, 194, 195].
[cite_start]
• Secret Security Clearance[cite: 196].

[ 05_VERIFIED_RECOGNITION ]

[cite_start]"Brett's skills and abilities transformed the organization's information technology and security in a way that was efficient and easily understood by board, management and staff... Brett is a self-motivated leader who understand strategic plans and how each part of the organization collaborates to achieve success." [cite: 442, 444]
[cite_start]- Larry Hueth, Past President/CEO, First Fed Bank [cite: 448]

[cite_start]"Brett is a well versed IT Manager. He has contributed greatly in many improvements at Craftsmen in Wood, Mfg. His impact has been above and beyond a traditional IT Manager." [cite: 449]
[cite_start]- Al Cravener, Plant Manager, Paramount Designs, Inc. [cite: 451]

[cite_start]"Over the past 3 and one half years, Brett has upgraded the networks in our 5 offices from Windows 95/98 workgroups to Windows NT 4.0 domains, and then transitioned them to Windows 2000 AD domains... His innate technical prowess has been evident in the tremendous successes displayed in these projects." [cite: 453, 455]
[cite_start]- Charles C. Campbell III, President, Paramount Designs, Inc. [cite: 460]

[cite_start]"Brett Bies is, without question, the most productive individual I have had the pleasure to work with. Every task, regardless of the complexity or type, he has attempted has been completed with both timeliness and an eye for thoroughness." [cite: 461, 462]
[cite_start]- TROY L. ROSE, Support Engineering Manager, L3 Communications [cite: 470]

[cite_start]"One of Brett's main strengths is his problem solving ability, he is able to evaluate the symptoms of a problem and methodically define the cause. Brett has proven to be a key player in our technical team." [cite: 477, 478]
[cite_start]- Gary Edmonds, Site Supervisor, Raytheon Systems Co. [cite: 482]